Refund policy
The Academia Puerta Real cancellation conditions are as follows:
- All course reservation cancellations must be based on fully justified reasons, accident or illness of the student or their relatives up to the second degree of consanguinity or affinity, work reasons or other exceptional circumstances, which prevent the student from following the normal course. classes.
- The notice of cancellation must be received at least 15 days before the start of the course and in writing (e-mail or letter). Academia Puerta Real has to confirm receipt. The date of receipt will be taken into account and not the date of the sending.
- All courses will be held on the scheduled dates as long as there is a minimum of four confirmed students. Otherwise, the student will be offered a refund of the amount paid and, if desired, the option to enroll in another course with a different start date and time.
- Students of the Intensive Selectividad (university entrance exam for students) Course will be refunded the full amount of the reserve in case of failing 2nd year of Baccalaureate and not being able to take the Selectivity.
- Students of the Selectividad (university entrance exam for students) Course for Foreigners will be refunded the amount of the course minus €400 in administrative expenses and legal services inherent to the contracted service.
- In the event of cancellation of the course due to the impossibility of the centre to carry it out or other causes of force majeure, natural catastrophes, physical or personal risk to the student both for the reception of the classes or their travel (cataclysms, state of war, national alarm, etc.) the student will have the right to request a full refund of the amount paid or to change the date of the course.
- All refunds will be made via bank transfer within a maximum of 5 business days after receiving the necessary supporting documents, as appropriate: mail, medical certificate, employment letter, visa denial letter, or others.
Refund for STUDENT VISA Denial:
- Students who are denied a Student Visa, even if they meet the requirements and have been monitored by our immigration lawyer, will be entitled to a refund by sending a copy of the denial letter.
- Academia Puerta Real al Español undertakes to refund the amount once our immigration lawyer has supervised the visa processing. Her services are included at no additional cost in the purchase of Long-Term Courses and Spanish + Selectividad UNEDASISS courses.
- The refund will be deducted from the administration fee of €400, plus the proportional cost for the days that have elapsed since the start of the course, during which the student has accessed online classes and study materials through the academy’s platform.
Withdrawal:
The right of withdrawal is 14 days.
You can exercise your right of withdrawal at the following email address: director@academiapuertareal.es (Article 97.i of Royal Decree-Law 1/2007) and here is Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.
